Delete your StayNRI account
You can permanently delete your StayNRI account from the app. Deletion cannot be undone, so export or back up anything you want to keep first.
Delete from StayNRI
- Open StayNRI and sign in to the account you want to delete.
- Open Settings, then Account and sync.
- Select Delete account permanently.
- Review the warning and confirm. StayNRI may ask you to sign in again because permanent deletion requires recent authentication.
On the web planner, open the account or Settings area after signing in and use the same permanent-delete action.
If you cannot open or sign in to the app
Send a request from the email address connected to your StayNRI account. Use the subject StayNRI account deletion request. Do not send a passport, ticket, password, backup password, or other identity document unless support explains why it is legally required.
Contact: admin@globalonlinesolutions.in
We will verify account ownership before processing an email request. In-app deletion normally begins immediately after confirmation. An email request is processed after the ownership check and any legally required review.
What permanent deletion removes
- Your Firebase Authentication identity for StayNRI.
- Your cloud profile, planning preferences, synced Travel records, device registrations, and sync metadata.
- Assistant conversations and messages, proposals, imports, settings, usage and credit records.
- Temporary Assistant uploads and retained travel documents stored for the account.
- StayNRI-managed cloud exports, attachment metadata, and other user-scoped cloud account data.
- Downloaded account data and the connected account snapshot on the device performing deletion.
Deletion is permanent. StayNRI cannot restore the deleted cloud account from its servers.
What may remain
- Encrypted
.staynribackups, CSV files, JSON files, screenshots, or documents that you saved to your device, email, Google Drive, or another service. You must delete those copies yourself. - Data still held on another offline device until that device reconnects or its local app data is removed.
- Minimal privacy-safe security, fraud-prevention, transaction, support, or administrator audit records where retention is required for accountability or law. Administrator audit records may be retained for up to 24 months and do not contain Travel, Assistant message, file, note, or raw-location content.
- Crash or service logs already held by a service provider until the applicable configured retention period ends.
Other deletion controls
- Clear travel data
- Removes Travel records and the opening India balance while preserving your profile, planning target, preferences, and account.
- Delete an Assistant chat
- Removes that conversation and its messages without deleting Travel records.
- Delete all Assistant chats
- Removes all Assistant conversation threads and messages without deleting Travel records or separately retained travel documents.
- Delete stored travel documents
- Removes retained uploaded evidence without deleting approved Travel records or calculated days.
- Local-only use
- If you never connected an account, there is no StayNRI cloud account to delete. Clear travel data or remove the app's storage from your device. Also delete any exported files or backups you created.
Before you delete
- Export Travel data or create an encrypted backup if you need a personal copy.
- Remember that Assistant conversations and uploaded evidence are not included in encrypted backups or CSV/JSON exports.
- Cancel any active store subscription through Google Play or the App Store. Deleting the account does not guarantee that a store-managed subscription is cancelled.
- Delete user-created backup and export files separately if you do not want to keep them.
Questions
Global Online Solutions, Madhapur, Hyderabad, Telangana, India